Frequently Asked
Questions

ivibet1 is required by PAGCOR to verify the identity of all players before processing withdrawals. You'll need to submit at least one government-issued photo ID. Accepted documents include:

• Philippine passport
• SSS or GSIS ID
• PhilHealth ID
• Driver's license
• Voter's ID or COMELEC card
• UMID card

For address verification, a recent utility bill, bank statement, or barangay certificate (not older than three months) is accepted. Upload clear, unedited photos of your documents through your account settings. Most verifications are completed within 24 hours.

No. ivibet1 strictly enforces a one account per player policy. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function on the ivibet1 Login page rather than creating a new account.

Visit the ivibet1 Login page and click the "Forgot Password" link. Enter the email address associated with your account and we'll send you a secure password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. For further assistance, contact our support team at [email protected].

ivibet1 is primarily designed for Filipino players and operates under PAGCOR's regulatory framework. Players located outside the Philippines may be subject to local laws and restrictions that prevent them from accessing online gambling platforms. It is your responsibility to ensure that online gambling is legal in your jurisdiction before registering. ivibet1 reserves the right to restrict access from certain regions.

ivibet1 supports the most popular payment methods used by Filipino players:

• E-wallets: GCash and PayMaya / Maya
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card (Visa/Mastercard debit linked to a Philippine bank account)

Please note that credit card deposits are not accepted for gambling transactions in the Philippines, and ivibet1 does not accept cryptocurrency of any kind. All transactions are processed in Philippine Peso (₱).

GCash and PayMaya / Maya deposits are typically credited to your ivibet1 account instantly or within a few minutes. Bank transfers may take between 15 minutes and a few hours depending on your bank and the time of day. If your deposit has not appeared after two hours, contact our support team with your transaction reference number and we'll investigate right away.

Log in to your ivibet1 account and navigate to the Cashier section. Select "Withdraw," choose your preferred method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit where possible. KYC verification must be completed before your first withdrawal can be processed. Standard withdrawal processing time is 1–3 business days.

Minimum and maximum deposit limits vary by payment method. As a general guide, the minimum deposit via GCash or PayMaya is ₱100. Bank transfer minimums may be slightly higher depending on the bank. Maximum deposit limits are set per transaction and per day to support responsible gaming. You can view the exact limits for each payment method in the Cashier section of your ivibet1 account.

ivibet1 does not charge fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — particularly for interbank transfers. We recommend checking with your payment provider for their current fee schedule. GCash and PayMaya transactions to ivibet1 are generally free of charge on the player's end.

The ivibet1 welcome bonus is automatically credited to your account after you complete registration and make your first qualifying deposit. No promo code is required. The bonus amount and any applicable free spins will appear in your account balance within a few minutes of your deposit being confirmed. Make sure you read the full bonus terms before depositing so you understand the wagering requirements.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw the associated winnings. For example, a ₱500 bonus with a 30x wagering requirement means you need to place a total of ₱15,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Check the specific promotion's terms for full details.

No — bonus funds must meet the wagering requirements before they can be withdrawn. Your real money balance is always available for withdrawal (subject to KYC verification), but bonus funds and winnings generated from bonus play are held until the wagering conditions are satisfied. If you prefer not to accept a bonus, you can opt out before making your deposit by contacting our support team.

Yes. Most ivibet1 bonuses have an expiry period — typically 7 to 30 days from the date of issue, depending on the specific promotion. If the wagering requirements are not completed within the validity period, the bonus and any associated winnings will be forfeited. Free spins usually expire within 24–72 hours of being credited. Always check the individual promotion's terms for the exact expiry date.

ivibet1 offers a wide variety of games to suit every type of Filipino player:

• Slots: Hundreds of video slots with various themes, paylines, and bonus features
• Live Casino: Real-time games with live dealers including baccarat, roulette, and blackjack
• Bingo: Classic and themed bingo rooms with regular draws
• 1001 Nights: Our signature themed game experience
• Wheel: Spin-to-win style games with instant prizes

New games are added regularly. Browse the full library on the ivibet1 Casino page.

Yes. All games on ivibet1 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our game providers are independently audited by recognised testing laboratories. Live casino games are streamed in real time from professional studios, ensuring complete transparency. ivibet1 operates under PAGCOR's regulatory oversight, which includes requirements for game fairness and integrity.

Absolutely. ivibet1 is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit ivibet1.net on your phone's browser, log in, and enjoy the full game library. For the best experience, we recommend using a stable Wi-Fi or LTE connection. Most games load quickly even on standard mobile data connections.

RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a slot game is paid back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over a very large number of spins. ivibet1 slots generally have RTPs ranging from 94% to 97%, depending on the game. RTP is calculated over millions of spins and does not guarantee individual session results — it is a long-term statistical average.

ivibet1 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and PAGCOR's data protection requirements. For full details on how we handle your data, please read our Privacy Policy.

Two-factor authentication (2FA) adds an extra layer of security to your ivibet1 account. To enable it, go to your Account Settings and select the Security section. You can set up 2FA via SMS to your registered Philippine mobile number or through an authenticator app. Once enabled, you'll need to enter a one-time code every time you log in from a new device. We strongly recommend enabling 2FA to protect your account and funds.

If you suspect that someone else has accessed your ivibet1 account, take these steps immediately:

• Change your password right away via the ivibet1 Login page
• Contact our support team at [email protected] to report the incident
• Request a temporary account freeze while we investigate
• Check your registered email for any unauthorised activity notifications

Our security team will investigate and respond within 24 hours. Never share your password or OTP with anyone — ivibet1 staff will never ask for your password.

ivibet1 provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss limits — cap the amount you can lose over a set period
• Session time limits — automatically log out after a chosen duration
• Reality check reminders — periodic pop-ups showing your session time and spend
• Cooling-off period — temporarily suspend your account for 24 hours up to six weeks
• Self-exclusion — permanently or indefinitely close your account

For full details, visit our Responsible Gaming page.

To self-exclude, log in to your ivibet1 account, go to Account Settings, and select the Responsible Gaming section. Choose "Self-Exclusion," select your preferred exclusion period (from six months to permanent), and confirm. Your account will be suspended within 24 hours and your remaining balance returned to your verified payment method. If you cannot log in, email [email protected] and our team will process the request manually. Self-exclusion cannot be reversed during the chosen period.

The minimum age to register and play on ivibet1 is 21 years old, in accordance with PAGCOR regulations governing online casino gambling in the Philippines. Age verification is mandatory for all new accounts. Any account found to belong to a person under 21 will be immediately closed. If you believe a minor may be accessing gambling sites, we encourage you to use parental control software and keep your login credentials private. Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available. ivibet1 encourages players to reach out to professional support services. In the Philippines, you can seek assistance through mental health professionals, community health centres, and PAGCOR's responsible gaming programmes. You can also contact ivibet1's support team at [email protected] — we will help you activate self-exclusion and connect you with appropriate resources. Remember: Gambling is addictive. Know when to stop.